Data Protection Policy

Roobet Games' Privacy Policy —
Your data is safe with us

We understand how valuable your personal information is. That's why Roobet Games has made user privacy a top priority from day one. This policy clearly outlines what data we collect, why we collect it, where it is stored, and how it is kept secure.

Last Updated: January 2026
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How We Protect Your Privacy

Roobet Games' core data protection principles at a glance

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SSL Encryption
Every transaction and data transmission is protected by 256-bit SSL encryption, making it impossible for anyone outside to read or alter your information.
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No Data Selling
Roobet Games never sells your personal information to advertisers or third parties. Your data is used solely to improve our services.
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Secure Servers
Your data is stored in secure data centers protected by multiple layers of security to prevent unauthorized access.
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Transparent data use
This policy clearly states how your data is being used. Nothing is hidden — everything is laid out transparently.
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Your Control
You can view, correct, or request deletion of your data at any time. We will respond as promptly as possible.
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Regular Reviews
Our Privacy Policy is reviewed and updated regularly. You will be notified by email of any changes.

📌 Summary: Roobet Games respects your privacy. We only collect information that is strictly necessary to provide our services. Your data is never sold, and you remain in control of it at all times.

1 Introduction

Roobet Games (roobetgames.biz) is an online gaming platform built for players in Bangladesh. This Privacy Policy explains what information we collect when you use our website or app, how it is used, and what rights you have.

By creating an account with Roobet Games or using our services, you agree to this privacy policy. Please read it carefully in full. If you have any questions, feel free to contact us.

We believe transparency is the foundation of trust. That's why this policy is written in plain, straightforward language — no complex legal jargon, just a clear explanation of how everything works.

2 What Data We Collect

Roobet Games collects information in several ways. Below is a detailed breakdown of the types of data we collect:

A) Information provided at registration:

  • Full name (as per national ID)
  • Date of birth (for age verification)
  • Email address
  • Mobile number
  • Home address (for KYC verification)
  • Payment account details (Mobile Pay/Nagad number)

B) Automatically collected information:

  • IP Address & Device Information
  • Browser type and operating system
  • Page visits & session duration
  • Gaming Activity & Betting History
  • Information from cookies and similar tracking technologies

C) For KYC verification:

  • Copy of National ID or Passport
  • Utility bill or bank statement (for address verification)
  • Selfie or photo (for identity verification)

💡 We only collect information that is necessary. Requesting personal data beyond what is needed goes against our policy.

3 How your information is used

Roobet Games uses your information for the purposes listed below. Each use has a specific and defined reason:

Data type Purpose of Use Legal Basis
Name, Date of Birth Account creation & age verification Contractual Obligation
Email, Mobile Communications and security alerts Legitimate Interest
Payment Information Deposit & Withdrawal Processing Contractual Obligation
KYC Documents Identity verification, anti-money laundering Legal obligations
Gaming History Service improvement, responsible gaming monitoring Legitimate Interest
IP address & device information Security, fraud prevention Legitimate Interest

With your consent, we may also send you relevant promotions and offers via email or SMS. You can opt out of these marketing communications at any time.

4 Who Your Information Is Shared With

Roobet Games never sells your personal data. However, limited sharing may occur in the following circumstances:

  • Payment Providers: Only the information necessary to process transactions with Mobile Pay, Nagad, or your bank is shared
  • Game Providers: Limited data is shared with authorized third-party game developers to keep games running
  • Law enforcement agencies: We may be required to share information in response to a valid court order or lawful request from a government authority
  • Anti-Fraud System: Limited information may be shared with security partners to prevent fraud and money laundering
  • Responsible gaming organisations: Minimal data may be shared with relevant organizations to support problem gamblers

🛡️ Our guarantee: All third parties we share data with are contractually bound to uphold our privacy standards. They may not use your information for any other purpose.

5 Cookies Policy

Roobet Games uses cookies and similar technologies on its website. Cookies are small text files stored in your browser that help enhance your website experience.

The cookies we use:

  • Essential cookies cannot be disabled — the website will not function without them
  • Other cookies can be disabled through your browser settings
  • Disabling cookies may cause some features to not work properly
  • We do not use third-party advertising cookies

6 Data Retention Period

We do not store your data indefinitely. Each category of information has a defined retention period:

  • Account information: Full duration of active account + 5 years after account closure
  • Transaction Records: A minimum of 5 years as required by law
  • KYC documents: 5 years after account closure
  • Gaming History: 3 years, or longer if required for responsible gaming purposes
  • Log & Session Data: 90 days to 1 year
  • Marketing consent information: 3 years after consent is withdrawn

Data may be retained beyond the periods above if required for legal obligations or dispute resolution. Once the retention period ends, data is securely deleted.

7 Security measures

Roobet Games upholds the highest industry standards to protect your data. Our security infrastructure is regularly updated and tested.

  • Encryption: TLS 1.3 protocol used for all data transmissions
  • Password hashing: Passwords are never stored in plain text — bcrypt hashing is used
  • Two-Factor Authentication (2FA): Add an extra layer of security to your account
  • Firewall & DDoS Protection: Server-level protection against cyberattacks
  • Access control: Staff may only access data when required for their specific role
  • Regular Audits: Third-party security experts conduct regular system audits

⚠️ Warning: We do everything we can to keep your data secure, but no one can guarantee 100% security on the internet. Keep your password strong and never share it with anyone.

8 Your Rights

As a Roobet Games user, you have important rights over your own data:

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Right to Access
You can request a copy of the personal information we hold about you.
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Right to rectification
You can request corrections to any inaccurate or outdated information.
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Right to Erasure
You may request deletion of your data unless we are required by law to retain it.
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Right to Restrict Processing
You may object to the use of your data for specific purposes.
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Right to portability
You may request a copy of your data in a machine-readable format.
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Right to Opt Out of Marketing
You can opt out of promotional emails or SMS at any time.

To exercise these rights, contact our support team. We typically respond within 30 business days.

9 Child Protection

Roobet Games strictly does not serve anyone under the age of 18. We do not knowingly collect personal data from minors.

If a parent or guardian suspects their child has created an account on our platform, please contact us immediately. We will investigate promptly, take the necessary action, and delete any associated data.

👨‍👩‍👧 A note for parents — please monitor your child's internet activity. Roobet Games is for adults only.

10 Policy updates

Roobet Games may update this privacy policy from time to time. Changes may be driven by new legal requirements, the introduction of new services, or security improvements.

  • A notice will be sent to your registered email address for any significant changes
  • Minor changes will be notified via a notice on the website
  • The "Last Updated" date at the top of the page will always be kept current
  • Continued use of our services after any changes will be considered acceptance of the updated policy

If you do not agree with the updated policy, you may request to close your account. We will arrange to return your verified balance accordingly.

11 Contact Us

If you have any questions, complaints, or data-related requests regarding this Privacy Policy, please get in touch. Our data protection team is always ready to help.

Live Chat
Click the chat button at the bottom-right of the website — available 24/7
Response Time
Usually within 24–72 hours; data requests may take up to 30 business days
🔐 Data Protection 🔒 SSL Encryption 🚫 No Data Selling 👤 Personal Privacy ✋ Your Rights 🍪 Cookies Policy

Want to read more?

See other important pages linked to the Privacy Policy

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Your data is secure — join now!

Your privacy is fully protected at Roobet Games. Create your account with confidence and enjoy a safe gaming experience.

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